No words!!

Discovery is at it again, always blaming their clients! On the 29th of June 15.20 I contacted them via chat on the website and was put through to Tsholofelo Boloi, whom I spoke to with regards to the purchasing of a new vehicle to register my new vehicle, and advised her that my Suzuki that was on was traded in hence the request to submit new details. This was done via chat! My old car was never removed and I have been paying for two cars since July! I only noticed when I had to go in and check something on the website, and then checked my bank statement as well.Then she said that she would phone me which she did and now claims that on the phone call nothing was mentioned about removing my old vehicle, but I clearly stated that on the chat, why do they not check that. Again I am struggling with Discovery they are quick enough to take your money, but when it comes to reimbursing you, its an endless struggle! I have emailed my proof of purchase where it stated that my Suzuki had been traded in for the newly purchased vehicle. I a m really tired of Discovery last year it was a medical issue. Can this please get sorted!!!