IF
Ismail F
1 reviews | Active since Jun 2018
27 May 2024, 12:23
No Validation of Banking details!!!
I have been paying my monthly premiums via EFT for the past 6months or more. I claimed for an item and the consultant didn’t verify my banking details. The payout was made into the banking details that was on file which I don’t use anymore. The consultant didn’t contact me to verify that she could use the account on file. I was advised via email that it will be corrected and could have been reversed on Thursday if action was taken accordingly. After numerous calls nothing has been done to date and I was advised I have to contact the Bank.
Helpful (0)
Replies (3)0
Replies (3)IF
Ismail F's updateReviewer Update
28 May 2024, 12:4324 Hrs later and I still haven’t had a call or email regarding my complaint…. customer service… customer service…non existent!!!!
IF
Ismail F's update28 May 2024, 12:43
Reviewer Update
24 Hrs later and I still haven’t had a call or email regarding my complaint…. customer service… customer service…non existent!!!!
IF
Ismail F's updateReviewer Update
28 May 2024, 16:29It’s a very simple issue to rectify shouldn’t take more than a day!!!
IF
Ismail F's update28 May 2024, 16:29
Reviewer Update
It’s a very simple issue to rectify shouldn’t take more than a day!!!
IF
Ismail F's updateReviewer Update
31 May 2024, 17:17The week has come to an end, with no contact made by Management of Discovery Insure Claims Dept. This leaves a bitter taste in my month regarding my insurer that they have lost the art of “customer service “ in their organisation, they just don’t care!!
IF
Ismail F's update31 May 2024, 17:17
Reviewer Update
The week has come to an end, with no contact made by Management of Discovery Insure Claims Dept. This leaves a bitter taste in my month regarding my insurer that they have lost the art of “customer service “ in their organisation, they just don’t care!!