no urgency in processing refunds.

I'm very unhappy with this insurance and very frustrated, I have been your customer for more than 5 years but you treat me like I haven't been paying premiums religiously. I canceled one of my cars with you and you still deducted my money at the end of the month. when I call in to query I get no assistance. I want my money its been more that 15days and there is still no refund in my bank account. I'm very unhappy with you incompetence and the lack of urgency.