No support, No response

No response or no support can be expected from Discovery insure, my vehicle was send in for miner repairs, it took exactly 14 days after claim authorisation for anyone to have a look at the car, this means that the 30 day car rental was wasted by the mismanagement of Discovery insure, I requested an extension on the car rental and this was declined even though the responsibility of the delay was caused by Discovery, after the repairs was done I was notified that the car can be collected the Fri morning at 11AM, (note that the panel beaters was closed for the following week because of all the public holidays) it was impossible for me to arrange leave on such short notice so I could not collect the car that same day, this caused the car to stay at the panel beaters for more than a week, this also Discovery did not take responsibility. I've tried communication with the account manager with no response then I tried with head of claims with still no response, to this day I have not received any answers on any of my questions from anyone... This is the kind of service you can expect from Discovery insure. PS: There is not enough words for me to include the call centers capability