No service whatsoever

This is my second hellopeter complaint about this matter and it is getting terribly frustrating. I spoke to Dylan Krause around the 15th of September when I explained the situation to him. The TWT check I did for my BMW in Feb/March this year of my Mercedes was not loaded onto the system by the dealership. This caused Discovery Insure to incorrectly calculate my fuel cashback. I then didn't hear back from Dylan until I complained on hellopeter. He phoned me around the 22nd of September and committed to sorting it out. When I phoned today, three weeks later and spoke to one of his colleagues, I was informed that it still wasn't sorted out. Dylan also had no knowledge of the commitment he made to me when the new consultant assisting me asked him about it. Her name is Sue Kwagsha.