No service or callback

<p>Ive recently logged a claim and have been trying to speak to the assigned person, Nokulunga, for 2 weeks. 20 emails have gone unanswered. Every time i call the call centre he/she is on the phone or not there. Ive managed to speak to the team leader, Charlene, but there was no follow up. Her colleagues have given me 5 different email adressed for het...?? A lot of questions remain unanswered. Why can Discovery not reply to emails or make good on call-back promised? </p>