No service on claim

Discovery Insure is the worst!! I claimed online for a damaged Cellphone because the Tele-Voice, when I called the ***number, asked me to submit my claim via the Web Portal. That I did on Friday 25 February. On Monday 28 February I phoned Discovery Insure at 12:00. After 9 minutes I were still nowhere. Another request was send to the "Service Provider" who had to contact me. At 15:00 Still no communication. I phoned again and after 30 minutes on hold Stanley Mokwaledi answered. I insisted on settling the claim so that I can buy a new communication device. He put the phone down in my ear !!!! I AM DONE WITH DISCOVERY INSURE!!!