No Service, No Feedback, Unprofessional

I've been a loyal Discovery client for several years and had to load my first ever claim to replace my car door in November. After getting several quotes all confirming that my door needs to be replaced (not repaired), I took it to a Discovery assessor who confirmed that the door does need to be replaced and he recommended that I take it to a workshop in Paarden Island. I received a quote from Discovery and I agreed to pay an excess for the replacement of the door.

After not hearing from the workshop for more than a week, I phoned the workshop to follow up. They told me that they got a replacement door, but that it did not fit the car and that they subsequently got approval from Discovery to repair the door - not replacing it like I agreed to. I was quoted 5 - 7 working days, today is day 12 and I still dont have my car back.

I've been on the phone with discovery every day last week and after every call they promised to call me back. Not once has anyone phoned me back. Finally after waiting on the phone for more than an hour a supervisor told me that I had no choice but to pay the excess, regardless of whether I agreed to having the door replaced or not.

I've decided to cancel my policy after the poor service I received. Be warned - the service is non-existent, the agents couldn't be bothered to call you back.

I will be cancelling all my discovery services shortly.