NO SERVICE, NO FEEDBACK - Discovery Insurance pathetic !!!!

So this is the problem I have with discovery and PG GLASS again I was told x date someone will contact me as the windscreen will arrive on X date…..

It is now 16:33, my windscreen should have arrived on the 28th it is now the 1st of July! THIS HAS NOW BEEN THE 6th TIME Discovery has broken a SLA with no progress feedback nor any update on what's going on

Either someone doesn’t know how to do their job or someone doesn’t know what customer service is ?!

I am already an irate customer because of a lack of communication! We are going into 6 weeks now for a windscreen replacement am I not worthy enough as a customer to be kept informed about my windscreen? Why has no one spoken to me ? Why has no one called to give me some sort of update ? What lengths do I need to go through to get my replacement windscreen? Or at the very least an update when the promised date is not met ?

This really really unacceptable! Imagine if I paid my premium like you and your service providers handle customers ?