No Service, No Communication - Nothing after an approved claim!!!

No service or support from Discovery Insure.

I followed all their channels to get my vehicle repaired, logged a claim, took my vehicle into their assessment centre. The claim was approved. Now nothing!

No replies to my emails, their call centre (We love those right 10 minutes minimum to get through to someone for a logged approved claim) where you need to provide all your details and then the call drops.

The 1 out of 5 times I got through to an agent they ask me to just pay for the damage and then they will pay me back HAHA! You must be joking why do they think we have insurance in the first place. And then they put me on hold to have the call dropped again, no return phone call either of cause.

Claim logged 31 May, it is now 30 June I'm still waiting for a simple reply to an email to get things going, I've also followed up numerous times.

Pathetic service, stay away!