NO SERVICE. Hit a pothole month later still no car

5th February My husband and i were on our way to Gauteng from the Eastern Cape. We hit a pothole in Pietermaritzburg and two of our wheels got damaged. The rims were bent. The tracker sensed the impact and emergency assit called us. That guy took care of everything, towtruck, overnight accommodation and courtesy car. It went downhill from there. They told us because they sensed the impact they wanted to take it in and have it assessed. We waited in PMB because we thought we had to wait for car. Nobody told us we can go home and they'll make a plan to get the car to us. We called and they kept on saying it hasn't been assessed. After two days of calling and noone calling back one lady finally told us we were supposed to go home and they were going to take care of it. After 2 days they extended the rental to 30 days. Since Feb 5th we still do not have our car back. Everytime we call they say they'll call back and NEVER do. And Charlene writes an incorrect number on the emails she sends us. Email her to query our claim and never calls back. Now the Avis rental will run out and we still don't have our car. Most usleless insurance ever and useless Charlene is worse. I WANT MY CAR!!!