No service from Discovery Insure

<p>I am absolutely disgusted with Discovery Insure. I had a DQ track installed in my vehicle. All good up to February 2016 where they informed me in almost unreadable small print on my monthly driving stats that they have picked up a fault with my DQ track & that I should contact them. Why don't they phone you to inform you that there is a fault? Some times I don't even open my monthly driving stats. A technician came out in May & according to him there was nothing wrong with my DQ track. But then I was involved in an accident in August & Disvovery did not even pick up the impact, so the DQ is <strong>definitely not working. </strong>I spoke to<strong> </strong>my<strong> </strong>broker, he is also unable to get any response from Discovery<strong>. </strong>They just coax him with promises that they will call me immediately, 2 weeks have passed and I still haven't received one phone call to resolve this matter(round 2 now). So in effect I have paid for a DQ track for the past 6 months, one that meant squat. After my accident I took my car to be assessed by BMW, according to them the damage is R32k. According to Discovery's assessor the damage is R16k. I just wish that Discovery was as quick to lessen their premiums as they are to downplay damage that their clients suffer. My premium that went off my bank this morning was R300 more than the usual amount - or did they think it's a little bonus for their outstanding service? Please inform me or at least get permission before you just take any amount from me. I am definitely going to have a look at other insurance companies, I've had it with Discovery. </p>