NO SERVICE FROM DISCOVERY INSURANCE

In January 2023 a client of Discovery Insurance drove into the back of my vehicle while I was standing at a robot, after two weeks which one week was getting the details from the guy who drove into the back of my car and another struggling to get the claim registered through the broker (not my broker) I everntually got everything together for Discovery, I sent everything through on the 13/2/2023.

I have heard NOTHING from Discovery regarding this claim! This is a 3rd party claim.

I CANNOT expect the quote to fix my bumper must last months on end!!!

Nonkululeko Kolanisi is the person who was assigned to this claim.

This accident was not my fault yet I am the one who must run around and get documents stamped at the police station and getting quotes, the least Discovery can do is finalize this claim quicker.

Please keep in mind the turnaround time for Discovery to get back to me was as follows. Upon receipt of all required documentation the claim process is as follows: 1. You will receive an acknowledgment of receipt via email / phone call within 72 working hours after sending your documents. 2. It is very important that you quote our client’s claim number whenever you contact Discovery Insure regarding your claim. 3. You are a third party, claiming from our client’s policy under his Liability cover. Our client is covered for the amount he / she is “legally” liable to pay to you. The amount our client is “legally” liable to pay is determined by the Law of Delict and Damage.

No phone call telling me the documents was received I phoned on the 24/2/2023 and the lady told me it was received they are busy with it.

I need this sorted out as a matter of urgency!