No service from brokers

Dear Discovery I am appalled by the lack of service your broker division has shown. I requeted that my address be updated on the 20th December 2023. This was done however when I looked at my schedule i noticed that the vitality drive has been added without my consent and a debit subsequently went of for that I then emailed my broker Prenolan Govender on the 9th January 2023 advising to have the removed and the debit to be credited onto the next debit, and I did not receive a call nor and email confirming that this has been done I then sent a follow up mail on the 27th January with still no response. What the point of having a broker when they cannot give you service you require when you need it. This is not the first time that the brokers at discovery ignore there clients. Disappointing service from discovery