No service from *** about your claim...Never available and never respond to your email or phone message..Maybe it is because im afrikaans that we don't get helped with our claims!!!

Item: Discovery Insure
Rating: 1
Author: ray P

No service from *** at the claims department. Mailed and phone since 9:00 today and she ignored my emails,request to phone me back and did not. phoned 7 times always on the phone. When phoned now she left. No update or anything about my claim. Also sent mail to *** and still nothing. Maybe because Im afrikaans that I get service like this.

Phone now and ask for Manager to phone me back and still no word from anyone.

If I can advise if you need a insurance to help you with a claim Discovery insure is not for you!!!!!!!!!

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Replies (2)

ray P's updateReviewer Update

24 Oct 2022, 19:12

Thanks for the reply but I do t think a manager will phone me in my life time..if the consultant not even have the adesaty to phone me what are the chances that a manager will ohone..but i know if I was English person I would receive a call asap and my claim was sorted quick.i even went to a dealer to get a quote for the radio damage and everything to assist but I dont even get the service even when my premiums are up to date..lets see when a manager will contact me and i will definitely eifht a review as soon as a manager phoned and sort my claim out…but at this stage discoudont care about their clients at all especially if you are afrikaans

ray P's update24 Oct 2022, 19:12

Reviewer Update

ray P's updateReviewer Update

25 Oct 2022, 15:22

Want to thank Tshepo Kekane for assisting me now with my claim..also thanks for the sorry letter that you sent to my mom.Really appreciate it.I believe we will handle the claim and settle the claim now before friday due to a person at Discovery that know how to give great customer service

Thanks again Tshepo Kekane for understanding my time limit.

ray P's update25 Oct 2022, 15:22

Reviewer Update