No service, even less feedback.

My vehicle was involved in an accident more than five weeks ago. I have struggled continuously since then to get the claim resolved. I have dealt with numerous people along the way, yet no resolution. Tried to make contact with the CEO of Discovery Insure on social media but I have not had any feedback from him either. The last correspondence from Discovery Insure was four days ago in which I was told my claim is being passed onto someone else for assesment. Pillar to post. Honestly the worst service I have ever received, and this from a company and brand which makes such big promises. The latest assessor sent by them couldn't distinguish between dust and rust, not filled with any confidence. So incredibly dissapointed. I honestly believe I'm being "punished" for refusing to accept their first "superficial" assessment which was 75% less than the detailed quote I received from the mechanic that will be repairing the vehicle. Beyond desperate to resolve this. No help, no assistance.