NO service delivery at all

I had an incident on the 23 July with my 2018 model vehicle actually a third party rear ended me on the N4 as the driver failed to see slow traffic I went to the police station got the documents called discover to lodge a claim giving me the claim number was no issue but what followed after that is just horrible I received a number for a panel beater that has the soonest appointment for 29 August that means for a month a half I must drive with a broken tail light that off course I think it is against the law and a huge dunk at the back of my car that is unacceptable I called discover twice and spoke to Tami Maloy that promised she will arrange for another service provider and nothing was done again I called back and spoke to Nelly Nkosi she also promised to have someone give me a call I even sent Thsepo Mohatle an email and guess what no response , discovery can promise the world when they take your money but gives VROT service ! Cheaper is not always the best I had a claim with my previous insurer Outsurance and the very next morning my drivable vehicle was fetched on a flat bed and towed to their assessment yard in a week my claim was resolved I should have never left them in the first place because 1, I had to take my vehicle to your assessment center myself and que 2. there is just no service you don't get back to your clients 3. Your turn around time is almost a month and half just to get an appointment to get this vehicle fixed