NO SERVICE DELIVERY

I was involved in an accident last year 2015-12-13 my vehicle was towed away on 2015-12-14. It was kept at SMD Sandton until I received a call from Ravi today from Car World. I informed Disc Insure that after the incident my vehicle malfunctioned electronically but to my surprise I had to make follow ups. Then today I spoke to Tumi asking about the battery but she responded saying that the vehicle wasn't assessed and upon asking for extension of courtesy car she said I'll qualify for it after assessment. Then I called again asking for a supervisor but Tarryn couldn't put me through,and I called again and I spoke to Simphiwe who was sympathetic and assured me that Tumi will make a follow up i am wondering if she will make a follow up after the service she gave me, I dont want to deal with her ever again, I want her manager not supervisor to contact me and give me feedback. My concern is if I hadn't called today my car wouldn't have been assessed and after paying without skipping any payment I'm not getting joy from you and the 2 ladies seemed not to care at all. The ref *** seems not to apply for the electronic mal****ioning which is unacceptable after almost a month.