No service BAD/POOR SERVICE

Bad service l received from Thando Ngwenya from Claims, she does not respond or acknowledge emails. She once forwarded my email with no acknowledgement to me. Its been 3 months and my claim is not done. I sent emails no response. I have never received such service from Discovery. I have always encouraged others to join Discovery but the service from Thando Ngwenya, is the worst ever from Discovery.