NO SERVICE AT ALL

Bought new (2nd hand) vehicle on 5/4/23, phoned before leaving showroom to cover insurance and ask for DQ Tracker to be fitted. Still waiting. Have phoned on more than 5 times, latest this morning, told Gugu Thangekwayo will phone me at 1pm as he's going into a meeting now (10am). Still waiting. Phoned Monday 8/5/23 - told Randburg fully booked, Jhb will phone me on Tuesday. Still waiting. Phoned last week - can't remember what I was told. Still waiting. Phoned 26/4/23 told someone will come on Friday. Will phone before - still waiting. I've now had my new vehicle for over a month. Without the tracking device Discovery can't tell how I'm driving and the fuel refund can't be made. Will be away 15 - 22 May inclusive. What am I supposed to do. All calls at my cost. No fuel refund. No communication. What am I paying for???!!!