No Service

Driving home last Monday evening, I dog ran over the road in front of me. I swerved out and hit a pavement. My left front tyre immediately went flat. Because it was late at night and I was on my own and not too far from home - I drove the car home very slowly. This, however, completely ruined the tyre. I called Discover the next morning to make use of Roadside assist to change the tyre so that I could get the ruined tyre fixed. The Call Centre agent advised me that I should rather have the car towed and assessed to ensure there is no further details. He told me it would be assessed on the same day. I did not even ask for car hire, I just arranged to work from home. When by the next day I had not heard anything, I had to take Uber to work and arrange for car hire. It is now more than a week later and I don't even know where my car is!! I called the Call Centre yesterday and spoke to an agent who said my car was scheduled to be assessed on the 24th, but there was still no report and that she would investigate and call me right back. Yeah Right, like that was ever going to happen!! Discovery maybe you should have stayed with Medical Aid. I am fed up with your bad service