No Service!
<p>I've been Discovery Insure now for 11 months. During this period that have not been able to resolve my problems with Vitality Drive despite of hundreds of emails & phone calls and having changed broker. Every time you speak to somebody new at the call centre and have to explain from the beginning. the is just no continuity. The DQ tracking unit has been re-installed in the one vehicle three times already and still no driver score is being provided. Scores for other drivers are incorrect and the speed limits you are being scored on is not in line with what the sign boards on the road indicate. Lately I have been talking to Rishan Harpal who had been very helpful & got back to me every time! He managed to resolve a few issues, but there are still some not resolved, the biggest being that one vehicle's driver score still don't work after almost a year and I don't get the benefits of the fuel rewards!</p> <p> </p>
Thank you for bringing this to our attention.
We apologise for the inconvenience, and have referred this to Rishan for assistance, he will be in contact with you during the course of the day.
Regards,
Sakhe
Discovery Insure
Thank you for bringing this to our attention.
We apologise for the inconvenience, and have referred this to Rishan for assistance, he will be in contact with you during the course of the day.
Regards,
Sakhe
Discovery Insure
Rishan has contacted me and as usual has been very friendly and has been very helpful in resolving the issues. It looks like some has now been resolved - time will tell. Send him an email today regarding another outstanding problem. I've requested via my broker for a manager to come and see me to address my concerns. This has been refused. I have to make an appointment with a senior consultant and I have to drive to Johannesburg. If they can’t help me the I can potentially see a Manager. So much for customer service.
Rishan has contacted me and as usual has been very friendly and has been very helpful in resolving the issues. It looks like some has now been resolved - time will tell. Send him an email today regarding another outstanding problem. I've requested via my broker for a manager to come and see me to address my concerns. This has been refused. I have to make an appointment with a senior consultant and I have to drive to Johannesburg. If they can’t help me the I can potentially see a Manager. So much for customer service.