No service

Policy number: ***<br> Reported damage to my car in mid March. Was allocated a service provider (Super Body Repairs) who sent me an sms on 24 March 2015 informing me that they will be contacting me for a booking date. Which never happened. I lodged a complaint with Discovery Insure mid April to which I never got a response instead the Service Provider sent me another sms telling they r waiting for a cancellation. I had indicated to Discovery that I would not like to work with this service provider who has his hands full. I asked that I be allocated another service provider which to date has not happened. What will it take for my car to get fixed? We r now in May. All I ask is for is some service and personal contact and a service provider who is not as busy.