No sense of urgency to help me even after being a client for seven years

I have been with Discovery Insure for over 7 years. I changed cars in January 2019. Since then, I have indicated to them that my car's performance points do not seem to be reflected properly online or on the app, most likely due to a faulty tracking device that is not tracking the car accurately. I have sent several emails, and pointed out the list of calls. I have offered to take my car in for them to review the tracking device and if needed, reinstall a new one. The last answer I received from them, after several months of waiting, is "Dear ...Thank you for contacting us. We have are still waiting for feedback from our IT Department."

Their answer is hopeless, and I am beyond words.