No sense of urgency causing inconvenience and frustration

I am currently not impressed with Discovery Insure lack if sense of emergency regarding my vehicle.

My vehicle was repaired at Renew It Sandton early February. There is currently a fault in it post the repairs and I am unable to drive the car since Saturday. Ive been following up since, promises have been made to me to tow the car to Renew It and 3 days later, nothing has been done.

I am currently frustrated!