No Response/Medical Mistakes/Rewards

I am really not happy with my experience with Discovery.

I email their contact centre's for my car insurance and medical aid and don't receive replies. I have maybe over 10 to 20 reference numbers with queries that I sent through. If I don't physically call in I don't get assistance which defeats the purpose of email.

It is only when I completed a complaint form that I received some kind of reply from the medical aid and the issue was resolved. I don't think that I should have to go that far.

It has taken over 2 months to resolve with NUMEROUS mistakes by Discovery!

My DQ track was not done properly. They had to redo it. Then it appeared that the app was not working properly because I could not claim my rewards. After sending countless emails to Discovery I did not receive a reply. I had to call in only to be told it would be escalated. To date I have not received feedback . It would appear someone worked on it because suddenly it's linked to my cell phone after months of not being linked. Yet I wasn't even awarded a phone call advising of the change. I should have reached my goal yesterday. However the Discovery app said I had a speeding event when checking the insure app it clearly states that there were NO events. I counted the number of times I reached 100km and did not reach my goal and came to a total of 7. Now I wonder whether it was a glitch in the system or whether Discovery is just *********. I won't know because THE APP WASN'T LINKED PROPERLY TILL THIS WEE****!!!

I am sick and tired of the constant problems with Discovery and the half job that they are doing. The lack of response, repeated mistakes and problems with the system is a cause of concern. I have recently been in contact with an advisor to move everything over to Discovery but now I am hesitant.