No response to emails concerning claim

Aubrey Adoons assisted me with my claim, to which I rep**** as to why there were certain parts not covered in my quote and I got told that they were “after market” parts.

I bought a Nissan NP 200 ICE limited edition that comes standard with all these extras hence it being a limited edition.

I have also requested that my vehicle be repaired at an approved Danmar Auto Body Repairer in Meadowdale that is just down the road from where I live and got told they are not on the “approved list” of auto body repairers but the Danmar Auto Body Repairer in Benoni is ? They are one and the same company how can one be approved and the other not

When I emailed Aubrey concerning this and to add a courtesy car to my profile and he never responded to any of my emails up until now ! I sent an email to ********** and I still have not received any feedback, so where do I go now everything I send via email to resolve my concerns falls on deaf ears. I tried contacting Aubrey on numerous occasions and he is always either not at work or busy on another call - I even left messages for him to contact me and still no response - what is Discovery Insure coming to ... with employees like these...

Kind regards Rory Bell