No Response to Email Complaints

On 27 Sep 2017, I queried the 16% increase in my premium from 01 November 2017, despite being claim free for the past 4 years. The salesperson who signed me up originally advised that I email ********** which I did so immediately.

The first issue was that I received 2 automatic emails from the Insure Complaints box with 2 different reference numbers neither of which call centre staff seem to have recognised.

The main issue is that I have not received a call back from Discovery Insure to explain the reason for this increase, nor was a voicemail message left by anyone from Discovery had they tried to contact me at a time when I was not available.

This is not the first time I have not had a complaint resolved by Discovery Insure which is why I have resorted to writing reviews to inform fellow consumers about my experiences. Discovery Insure sales team is great at selling their products, but the rest of Discovery Insure are frustrating to deal with and do not seem to be interested in fairness or reasonableness.