No response on complaints

I have an ongoing dispute over a swimming pool leak.

Firstly, no Discovery service providers could come out. We managed to get a local provider to come see us. In his report he clearly stated that he cannot determine for sure if the cracked weir led to the issue or not.

I keep getting this declined, as apparently it has been decided it is the weir and that is wear and tear. We've let the water drop well below the weir now and it keeps going down. Surely if the weir was the issue, it would drop to just below and then stop?!

The weir cracks appeared AFTER we noticed the water started dropping and that there was a bubble in the middle of the pool on the side.

I am getting so frustrated. In my previous complaint I laid this out as well. I got a response from Discovery to say it will be investigated and I just never heard from them again.

Quick to take your money monthly, but heaven forbid you actually need assistance in a claim. I will take this to the Ombudsman next as I am so fed up and ready to change insurers as I never before had such issues with the handful of claims I've had to submit over the course of time.