No response on claim made for several weeks

For nearly 3 weeks I have tried to get hold of someone to give me a status update of when my vehicle claim will be settled so that I can get my car repaired.

The agent is Robyn Job - ********** and the manager no is ********** None of the agents respond to emails or phones calls.

Over 20 phone calls and 10 emails to the case agent with no response. The manager does not even answer their phone.

Poor service. I would warn everyone of this blatant avoidance of paying out monies for vehicle claims.