NM
Niadene M

1 reviews | Active since Jul 2013

14 Oct 2015, 10:19

No response from Discovery Insure

I have subscribed to Discovery insure from 1 September 2015. After receiving the initial schedule from Thasigan Naidoo I noticed mistakes on the schedule. I send him 3 emails to which he never responded. Eventually i called Discovery insure again and spoke to Monique who then made the changes (I presume, because I also did not receive the schedule from her as requested). Since then I have requested a copy of my schedule another 4 times and still no one from Discovery has contacted me. I even responded to an email received from Francois Theron to rate the service I received, to date he has not responded.<br> <br> In addition to the above, I was quoted an amount but Discovery is deducting more from my account than what we agreed upon and what was quoted.<br> <br> Discovery has deducted 2 premiums from me to date but cannot provide me with a policy schedule, a service for which I am paying, this is really bad service!!

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Replies (1)
Discovery Insure
Discovery Insure's reply14 Oct 2015, 10:41
Official
Hello niadenem,

Thanks for making the time and speak to us about your concerns. We apologize for the experience you've had thus far and we'd like to make things right.

We've sent you the plan schedule by mail, please advise should you need further assistance.

Regards
Thabani