1 reviews | Active since Dec 2009
No response for past 3 weeks on DQ points issue
<p>I have been trying, without any success, to rectify an issue on my DQ points. I have been speaking with various consultants, Sue, JC and Tshepo over the past few weeks – yes weeks!<br />Tshepo Mokhoabana gave me an undertaking on Friday, 28 July that he will contact me before close of business Monday the 31st to revert back with the progress.</p> <p>I have to date not receive any call or email communication from him.</p> <p>I need someone senior person from Discovery to contact me urgently regarding this matter. I cannot understand why this problem has been dragging since my first call on 18 July without having any success to resolve it.</p> <p>I have also left messages, via cellphone and email for a superivor, Virosh Bhugwathideen to contact me - again without any success. </p> <p>This is the worst kind of - NON SERVICE - that I have ever experienced!</p>
Thank you for taking my call.
As discussed we are reviewing and fixing the driving score by looking at the most recent accurate scores.
We will update you once done.
Once again we apologise for the inconvenience due to the lack of feedback.
Regards,
Sakhe
Discovery Insure
Thank you for taking my call.
As discussed we are reviewing and fixing the driving score by looking at the most recent accurate scores.
We will update you once done.
Once again we apologise for the inconvenience due to the lack of feedback.
Regards,
Sakhe
Discovery Insure
It has been 5 days since the response from Discovery - however the problem still remains and I have not receive any feedback since the phone call from Sakhe.
The DQ points still does not reflect and I did not receive the cash back for both June and July!
There is also no feed back regarding the complaint of non-preformance of the Discovery staff who "supposedly" dealt with my issue!
It is one thing to "respond" quickly on a HelloPeter complaint, but it is another to resolve the issues!
PLEASE ASSIST ME TO RESOLVE THIS MATTER.
It has been 5 days since the response from Discovery - however the problem still remains and I have not receive any feedback since the phone call from Sakhe.
The DQ points still does not reflect and I did not receive the cash back for both June and July!
There is also no feed back regarding the complaint of non-preformance of the Discovery staff who "supposedly" dealt with my issue!
It is one thing to "respond" quickly on a HelloPeter complaint, but it is another to resolve the issues!
PLEASE ASSIST ME TO RESOLVE THIS MATTER.
Due to the DQ track not being able to get a hold of you via phone call, they have made sure to leave a voice message and also follow up with an email, please refer to the most recent email sent this morning.
We have also asked the management team to try and make contact again.
Due to the DQ track not being able to get a hold of you via phone call, they have made sure to leave a voice message and also follow up with an email, please refer to the most recent email sent this morning.
We have also asked the management team to try and make contact again.