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Nicholas E
1 reviews | Active since Jan 2015
27 Mar 2025, 16:00
No response after Ombudsman ruling
It has been 14 months since we officially lodged a complaint with the Ombudsman for Short-Term Insurance (OSTI), who eventually ruled in our favour about 3 weeks ago. We were sent a form to sign from Discovery, which was signed over 2 weeks ago now. We have followed up about 3/4 times and have heard nothing back. Once again, we are being completely ignored (which was the same reason we approached OSTI in the first place). It would appear the only way to get any form of response from Discovery is to lay a complaint. Hopefully we get some form of response otherwise it is strihght back to OSTI.
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Nicholas E's updateReviewer Update
01 Apr 2025, 10:19Good day,
It is for the same policy and the same case number. It is all under the same case, which is a claim due to fire damage. They contents claim has now been settled, but from my understanding, the building claim was never signed off on and there are still some things missing, such as the compliance certificates, which the contractors were supposed to send. Once the complaint was lodged with the Ombud, Discovery refused to speak to us and hence we have not been able to follow up on this.
My fathers' name is Dr Ken Esterhuizen and I am sure you will have his contact details on record but I will add them below:
***
drkenesterhuizen (at) icloud . com
It is for the same policy and the same case number. It is all under the same case, which is a claim due to fire damage. They contents claim has now been settled, but from my understanding, the building claim was never signed off on and there are still some things missing, such as the compliance certificates, which the contractors were supposed to send. Once the complaint was lodged with the Ombud, Discovery refused to speak to us and hence we have not been able to follow up on this.
My fathers' name is Dr Ken Esterhuizen and I am sure you will have his contact details on record but I will add them below:
***
drkenesterhuizen (at) icloud . com
NE
Nicholas E's update01 Apr 2025, 10:19
Reviewer Update
Good day,
It is for the same policy and the same case number. It is all under the same case, which is a claim due to fire damage. They contents claim has now been settled, but from my understanding, the building claim was never signed off on and there are still some things missing, such as the compliance certificates, which the contractors were supposed to send. Once the complaint was lodged with the Ombud, Discovery refused to speak to us and hence we have not been able to follow up on this.
My fathers' name is Dr Ken Esterhuizen and I am sure you will have his contact details on record but I will add them below:
***
drkenesterhuizen (at) icloud . com
It is for the same policy and the same case number. It is all under the same case, which is a claim due to fire damage. They contents claim has now been settled, but from my understanding, the building claim was never signed off on and there are still some things missing, such as the compliance certificates, which the contractors were supposed to send. Once the complaint was lodged with the Ombud, Discovery refused to speak to us and hence we have not been able to follow up on this.
My fathers' name is Dr Ken Esterhuizen and I am sure you will have his contact details on record but I will add them below:
***
drkenesterhuizen (at) icloud . com