No Response

I submitted a claim before 8 yesterday morning and still havent received a call from anybody. I have tried phoning again no response to any of the numbers i recieved of the agents and call centre. I must say this is really bad. Its been 1 full day since i placed my claim. I have a problem with my geyser, the overflow tray is flooded there is water coming from the geyser. We are not sure what exactly is going on as we are not trained to attend to plumbing related mattets. We have been forced to switch off the geyser plus water supply since Thursday evening already. We now.need to go to the neighbours to use their bathrooms etc. Which i will have to reimburse out of my pcket. I dont know how much longer we are suppose to carry on living like this???? What if it does burst what about my household contents that will damage in the process and who is going to clean up all the unnecessary mess that it will cause?? If i could i would just swop insurances right now, but its kind of impossible at this stage. i am utterly dissappointed in this no service i am receiving from discovery insure.