No response

Unfortunately I need to rate them as the worst insurance company I have ever worked with. For two weeks I am calling them, sending mails and collecting reference numbers, with no response at ALL!!!!!! The service provider, Pool Action, that they appointed, delivered shotty work and the the pool is still leaking, mixed the wrong colour marbilite, kreepy is not working, and the list is going on-and-on. Everyday day promise that they will sent out the assessor, but nothing. I even called the assessor Riaan Whitney, promised he will attend to it, but nothing. Clearly not interested in delivering a service at all.