No response

Item: Discovery Insure
Rating: 1
Author: Paul S

Waited for a "Skilled Consultant" to answer my call . I called several times throughout the day and even held on for over 25 minutes on one occassion. I also sent an email and have had no response. Unbelievable that a client cannot get through for the entire day!!

Helpful (0)

Replies (3)

Discovery Insure's replyOfficial

05 Feb 2024, 16:55

Good day Paul

We'd like to help if we can. Is this regarding a claim you submitted? Please provide us with your policy number and details of your query so that we can assist.

Regards
Discovery Insure

Discovery Insure's reply05 Feb 2024, 16:55

Official

Paul S's updateReviewer Update

05 Feb 2024, 17:14

Yes it is. I finally got hold of a consultant at 4:33.

Paul S's update05 Feb 2024, 17:14

Reviewer Update

Yes it is. I finally got hold of a consultant at 4:33.

Discovery Insure's replyOfficial

06 Feb 2024, 13:00

Hi Paul

We are truly sorry about the long hold times, however, we are happy to hear you've been assisted.

Please don't hesitate to reach out to us should you require any further assistance.

Regards
Discovery Insure

Discovery Insure's reply06 Feb 2024, 13:00

Official