No reponse to Vitalty drive queries

I have sent multiple email with multiple queries regarding inaccurate speed penalties on Vitality Drive. And the only responses I have ever received are, the generic we have received your query and will respond in *** days, or "query status changed to Escalated". It's been months and I have never received any meaningful response. Do you actually have a customer service department that reponds, or is the auto-responder all I can ever expect?