1 reviews | Active since Jan 2012
No reponse from Discovery Insure after complaint about service provider
<p>A service provider was appointed to do repair work on my building after the last hail storm. About 2 months later the service provider had to come back due to poor workmanship. After the second time, they made a bigger mess than the first time, and I informed the service provider I don't want them on my property again and I informed Discovery Insure on 23 June2016, refference ********** 479. There is still work that needs to be re done, but I requested discovery insure to appoint a different service provider, or I will get quotes from different service providers, but Threeway Projects are not welcom on my property for the 3rd time fix up their poor work. Up to date I did not receive any phone call or reply from discovery insure, I have logged another request today, reference ********** 260.</p>
Thank you for allowing me the opportunity to address your cencerns.
As discussed I have requested the we appoint another service provider to complete the work, once appointed we will provide feedback.
I apologise for any incenvenince incurred.
Regards,
Sakhe
Discovery Insure
Thank you for allowing me the opportunity to address your cencerns.
As discussed I have requested the we appoint another service provider to complete the work, once appointed we will provide feedback.
I apologise for any incenvenince incurred.
Regards,
Sakhe
Discovery Insure
I appreciate the response and that a different service provider will be appointed to complete the work
I appreciate the response and that a different service provider will be appointed to complete the work
A month later and no new service provider was appointed, after numerous phone calls from Discovery, insuring me a new service provider will be appointed. Wonder what excuse they have this time
A month later and no new service provider was appointed, after numerous phone calls from Discovery, insuring me a new service provider will be appointed. Wonder what excuse they have this time
Now we are in the middle of October, a new SP was send out and did a quote in August, and since then neither the new SP nor me received any further feedback, now after last nights rain, the roof is leaking due to the reluctance of Discovery Insure
Now we are in the middle of October, a new SP was send out and did a quote in August, and since then neither the new SP nor me received any further feedback, now after last nights rain, the roof is leaking due to the reluctance of Discovery Insure
We are concerned by your comments, please accept our sincerest apologies with the delay.
We are following up with the claims team and will provide feedback promptly.
We are concerned by your comments, please accept our sincerest apologies with the delay.
We are following up with the claims team and will provide feedback promptly.
What a joke!!!!!We will provide feedback promptly? 3 Months later no feedback at all!!!!!
I want the CEO to contact me personally
What a joke!!!!!We will provide feedback promptly? 3 Months later no feedback at all!!!!!
I want the CEO to contact me personally
