ES
Eduard S

1 reviews | Active since Jan 2012

26 Jul 2016, 11:55

No reponse from Discovery Insure after complaint about service provider

<p>A service provider was appointed to do repair work on my building after the last hail storm. About 2 months later the service provider had to come back due to poor workmanship. After the second time, they made a bigger mess than the first time, and I informed the service provider I don't want them on my property again and I informed Discovery Insure on 23 June2016, refference ********** 479. There is still work that needs to be re done, but I requested discovery insure to appoint a different service provider, or I will get quotes from different service providers, but Threeway Projects are not welcom on my property for the 3rd time fix up their poor work. Up to date I did not receive any phone call or reply from discovery insure, I have logged another request today, reference ********** 260.</p>

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Replies (6)
Discovery Insure
Discovery Insure's reply26 Jul 2016, 13:17
Official

Thank you for allowing me the opportunity to address your cencerns.

As discussed I have requested the we appoint another service provider to complete the work, once appointed we will provide feedback.

I apologise for any incenvenince incurred.

Regards,

Sakhe

Discovery Insure

ES
Eduard S's update26 Jul 2016, 13:24
Reviewer Update

I appreciate the response and that a different service provider will be appointed to complete the work

ES
Eduard S's update24 Aug 2016, 09:11
Reviewer Update

A month later and no new service provider was appointed, after numerous phone calls from Discovery, insuring me a new service provider will be appointed. Wonder what excuse they have this time

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Eduard S's update19 Oct 2016, 09:58
Reviewer Update

Now we are in the middle of October, a new SP was send out and did a quote in August, and since then neither the new SP nor me received any further feedback, now after last nights rain, the roof is leaking due to the reluctance of Discovery Insure

Discovery Insure
Discovery Insure's reply19 Oct 2016, 10:17
Official

We are concerned by your comments, please accept our sincerest apologies with the delay.

We are following up with the claims team and will provide feedback promptly.

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Eduard S's update19 Jan 2017, 08:18
Reviewer Update

What a joke!!!!!We will provide feedback promptly? 3 Months later no feedback at all!!!!!

I want the CEO to contact me personally