NO REPLY TO COMPLAINT!!!!!!!!!!! DISGUSTING SERVICE

Good Day

Dear Discovery.

I am writing to request the recording of my recent call with the cancellations department, as I found the interaction to be both unprofessional and offensive.

During the conversation, the agent questioned whether my new insurer was aware of my claim history, specifically mentioning that I had two claims and allegedly owe Discovery more than I have paid. This approach was inappropriate and highly disrespectful. It indirectly suggests dishonesty on my part, which I find deeply concerning and unacceptable.

I believe it is important for management to review this call to address the behavior displayed and ensure such interactions do not recur. Customers should be treated with professionalism and respect at all times.

Furthermore, I would appreciate clarification on why my policy does not extend coverage until 31 December 2024, when my debit order was processed on 3 November 2024. This discrepancy needs urgent resolution, as it directly impacts my coverage. Due to the ********* treatment I have received, I suggest Discovery arranges on my availability to remove your tracking device, furthermore I will also make the public aware of this type of treatment Discovery gives their customers.

I look forward to receiving the call recording and a prompt response to my concerns.

Thank you for your attention to this matter.