No repair in over a month, shocking lack of ownership

tl;dr : Low-effort, no sense of urgency, terrible experience overall.

As of writing this, I am over a calendar month and counting while waiting for my car to be repaired. A bumper, and a boot. Claims agents at Discovery have no sense of urgency on the matter, opting instead to pass the buck to the panel beaters or assessors, instead of actually picking up a phone and finding out why my repair is taking so long.

Promises of getting to the bottom of it and returning to me with info are empty, and each day I get ignored.

I left Outsurance for this, thinking to eventually move to Discovery Bank as well if things worked out. They haven't, and I caution anyone going through a repair with Discovery to brace yourself for a LONG, LONG wait, with no feedback or escalation.