AS
Alan S
1 reviews | Active since Sept 2009
16 Nov 2022, 16:26
No record of Discovery's tracking units on their system which THEY installed. Shocking
Discovery Insure messed up both DQ Track (crowd) and DQ Track Standalone devices. I'm getting calls to say I have to have these devices installed or else I'm not covered, and they can't see on their system that THIS WAS DONE and that I ALREADY have both units in my new vehicle. I'm now told to drive around to have new installs done and that they have no record of this on their system.
Absolutely shocking, I'd hate to think how messed up these systems will be should I actually need their services in an emergency.
I'm moving to an insurer, I've only ever had incompetence since joining Discovery
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Replies (2)AS
Alan S's updateReviewer Update
05 Dec 2022, 16:17I just received a letter stating that my insurance will NOT cover me due to a crowdsearch device NOT being installed. I thought someone resolved this issue. Where are the fancy systems and records showing all installs and correspondence? My first complaint was that it WAS installed, as was the standalone DQ Track device. EVERYTHING is in my car and Discovery Insure still can't figure out simple administrative tasks. Why must I as a customer sort out Discovery Insure's incompetence? I don't work for Discovery, I pay Discovery to have the basics in place at the very least.
AS
Alan S's update05 Dec 2022, 16:17
Reviewer Update
I just received a letter stating that my insurance will NOT cover me due to a crowdsearch device NOT being installed. I thought someone resolved this issue. Where are the fancy systems and records showing all installs and correspondence? My first complaint was that it WAS installed, as was the standalone DQ Track device. EVERYTHING is in my car and Discovery Insure still can't figure out simple administrative tasks. Why must I as a customer sort out Discovery Insure's incompetence? I don't work for Discovery, I pay Discovery to have the basics in place at the very least.
AS
Alan S's updateReviewer Update
16 Jan 2023, 18:28Still not sorted out. I now have 7 open calls logged over the last 4 months. I’ve had numerous calls and I’ve even been to Discovery Sandton. My devices are installed and still not linked. I’m not earning points either. It’s simply a don’t care attitude from Discovery Insure.
AS
Alan S's update16 Jan 2023, 18:28
Reviewer Update
Still not sorted out. I now have 7 open calls logged over the last 4 months. I’ve had numerous calls and I’ve even been to Discovery Sandton. My devices are installed and still not linked. I’m not earning points either. It’s simply a don’t care attitude from Discovery Insure.