KC
Kenneth C
1 reviews | Active since Feb 2018
20 Dec 2018, 08:28
No Raodside Assistance!
Yesterday I required roadside assistance from Discovery so I first requested a call back. That took to long so I called the call center. The agent captured my details and said she would call back however that did not happen. I then requested another call back which I eventually received. The agent captured my details and said that I would she would call back. I have yet to receive a call from either of these agents. If I was at the wrong place at the wrong time, I could have been DEAD! Discovery, train your agents on listening s****s and review your roadside assistance processes. Thanks to the incident yesterday, I am thinking of cancelling all 4 Discovery polices.
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Discovery Insure's replyOfficial
20 Dec 2018, 09:57Good day Kenneth
Thank you for raising your concerns.
We are unable to locate your details for an investigation to ensue and have made an attempt to reach you telephonically with no avail.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Regards
Discovery Insure
Thank you for raising your concerns.
We are unable to locate your details for an investigation to ensue and have made an attempt to reach you telephonically with no avail.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Regards
Discovery Insure
Discovery Insure's reply20 Dec 2018, 09:57
Official
Good day Kenneth
Thank you for raising your concerns.
We are unable to locate your details for an investigation to ensue and have made an attempt to reach you telephonically with no avail.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Regards
Discovery Insure
Thank you for raising your concerns.
We are unable to locate your details for an investigation to ensue and have made an attempt to reach you telephonically with no avail.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Regards
Discovery Insure