No positive response from Discovey ever since I have registered my third party claim.

Thank you.

Good day,
As I have said in my initial message, this is the kind of excuse they have been using everytime I make a follow up. Upon sending my documents they always acknowledged receiving the documents, however they will go silent until i revert back to them and only to say to me my documents are incomplete. Without any argument with them I'll resend the documents. From February until today I'm being given one excuse of incomplete documents whenever i try to ask for progress on my claim. I spent money to resend these documents and all they do is to frustrate. I have proof of emails showing the documents sent to them, together with their acknowledgement. I honestly don't know how many times i must send the same documents.
On the 29.07.2025 they further requested two quotations again, of which they were send but no response from them till today. It can't be that From February until today my car is not fixed.

Thank you

Thank you very much for your assistance and effort.

How long will this take? and also what corrective actions have you taken against some of the *********** employees that have been handling my case without any sense of urgency and respect for customers? because this cannot be business as usual for a big company like Discovery to have such employees. Those ladies who are assigned to assist us don't respect their jobs and most importantly don't respect us as customers.

Good day, it has been 13 days since the quotation was sent to the assessors and no further communication has been conveyed. Please advised on the status of the assessment because its been longer than expected now.