No One Takes Accountability

Discovery Insure Call Center agents are really terrible at handling claims. I had an accident on the 2nd of September in Illovo Amanzimtoti and notified discovery (mind you Discovery has a DQ track whereby their get notified when there is a collision or any harsh impact that happens to your vehicle but for some odd reason i had to call them for assistance - what is the point of the DQ thingie again?). Discovery authorized some towing services which was on the scene to tow my car yet two days in the week when i called to track the progress of my claim Discovery did not know where my car was placed because there is a 'third party' which takes the car to the assessor spot. Miraculously my car was found at Inanda. Sheridan Luckay was appointed to handle my claim yet he is never available/always on a call when i call to try track the progress. Now we heading to the weekend of the 23rd of September (3 weeks into the claim) yet my car is still in Inanda Durban because Sheridan is awaiting his 'Manager' to authorise the transportation of the car from Durban to Trichardt Mpumalanga. My question is, what was done in the whole 3 weeks of my claim? NOTHING, apart from it being assessed only which takes just 3 days to have the assessment report done. Enough about that.

Emergency Courtesy Car Hire: Discovery promised me that in an event of an accident and should i need a car then they would give me an emergency courtesy car which is valid for 3 days (partial reason why i did not take up the option of a courtesy). But now Discovery books the car with Avis Arbour Crossing Amanzimtoti for ONE day....ONE day. I call Discovery regarding this and they said they will amend it and nothing was done. Avis doing the right thing they deducted the amount from the fee i had to pay when picking up the car which amounted to R1 316,08 (One way fee added to that because i took the vehicle in Toti and bringing it back to Secunda - I still do not understand why on Earth i am paying for that but anyway someone needs to be *****ed right? Right). I call Discovery to ask about this and they say "no it is not their fault but it is Europ assist car hire fault as their are not responsible for any car hire". My qestion. Am I paying Europ assist or Discovery? I have a policy with Discovery and not Europ assist. Angingeni lapho mina Discovery need to sort out their issues with that Europ assist and not tell me about them.

Enclosing: Discovery should please take accountability and do what you need to do to satisfy your policy holders instead of passing the buck and giving me uncalled for explainations about people i know nothing about. I pay my debits in time and i will pay my excess when collecting my car so please yall too must play yalls part.