aN
awelani N
1 reviews | Active since Nov 2013
06 Dec 2021, 13:36
No one has an idea
I still haven’t gotten feedback as to why I was debited twice my monthly premium, I need to know why.
Helpful (0)
Replies (2)0
Replies (2)
Discovery Insure's replyOfficial
06 Dec 2021, 14:53Hi Awelani, we apologise for this occurring, the debit order for November had rejected and the policy should have gone into the Gap in Cover period. However due to the rejection reason for the debit this never happened.
The refund has been requested to be paid back to you with urgency. We truly apologise for the frustration experienced.
Regards,
Discovery Insure
The refund has been requested to be paid back to you with urgency. We truly apologise for the frustration experienced.
Regards,
Discovery Insure
Discovery Insure's reply06 Dec 2021, 14:53
Official
Hi Awelani, we apologise for this occurring, the debit order for November had rejected and the policy should have gone into the Gap in Cover period. However due to the rejection reason for the debit this never happened.
The refund has been requested to be paid back to you with urgency. We truly apologise for the frustration experienced.
Regards,
Discovery Insure
The refund has been requested to be paid back to you with urgency. We truly apologise for the frustration experienced.
Regards,
Discovery Insure
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awelani N's updateReviewer Update
06 Dec 2021, 15:19This makes no sense, why did the debit reject when I had funds in my account, someone needs to call and break this down to me
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awelani N's update06 Dec 2021, 15:19
Reviewer Update
This makes no sense, why did the debit reject when I had funds in my account, someone needs to call and break this down to me