No map visible on my DQ Tracker

Re: No map visible on my DQ Tracker. I have spoken to 2 consultants at Discovery Insure without resolving my problem. One told me to troubleshoot it myself. I have spoken to 1 Senior Manager at Discovery Insure who gave me his word that he would phone me before 13h00 today. I have had no such call. Check your notes on my policy communications. Discovery Insure is ***********. Sincerely but incredibly disappointed with Discovery Insure service.