No Management/Controls/Accountability

I tried to contact someone in management after THREE "tickets" were submitted with no response. All three requests affected the premium with only an action on the change of address. This resulted in an inflated bill, which I duly reversed and which Discovery Management immediately responded to with a letter of arrears. Trying to resolve these outstanding "tickets" through customer service revealed that no one was able to trace such "tickets" or had any idea what their purpose was. Upon scrutiny of the revised quote for change of address I found new Security Conditions from 1 April 2018 (policy is three years old) which would render any new claims void.