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AI
Annie I

1 reviews | Active since May 2011

24 Jan 2025, 10:22

No lack of urgency not wanting to assist

On Monday 20 January 2025, i flushed my toilet and had sewerage coming out of my shower. Discovery sent an emergency plumber which said he cant fix the problem. It is now 24 January 2025 and i am still struggling to get Discovery to send out someone to fix the problem. It seems like my building insurance refuses to assist. they would rather let more damage incur that to try and resolve it. i have complained, i have emailed i have literrally done everything other that try and fix the plumbing myself without any assistance from Discovery Insure! They want premiums, but they would rather let your house rot and smell than assist! i have even taken leave because tehir dysfunctional team said they will come out and NOTHING.. just wasted income wasted leave and still literally in ****

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Replies (3)
AI
Annie I's update24 Jan 2025, 11:14
Reviewer Update
Good day, I dont believe that your heartfelt status is true. Your after-hours manager on Monday told me that my matter is not urgent even though I didn't have working toilets. The answer was to go sleep in a hotel and just pay! like money grows on trees. This is why we have insurance in the first place—not to tell me to go live in a hotel!. I have email correspondence from your team that also shows no lack of urgency so safety and health are far from the truth. Rather, start addressing the millions of call centre agents our premiums employ and address the non responsive manners we are treated with
AI
Annie I's update24 Jan 2025, 11:39
Reviewer Update
And the best of all, the plumber just got here and told me my building insurance does not want to fix the burst sewerage pipe under ground and i must pay for it myself. HOWS THAT FOR YOU
AI
Annie I's update24 Jan 2025, 12:47
Reviewer Update
And then please let the plumber you just got out show you the photo of my Yorkie being trapped in the main sewerage manhole that the previous plumber left open. This is such a traumatising experience that NO SORRY will ever fix.