no information on claim

I had an accident on Friday the 16th of February 2018 and my vehicle had to be towed away by Discovery and the tow truck driver told me he is taking my car to Auction Nation in Pinetown. I reported the incident to the Police Station on Saturday the 17th and met the claims specialist on the 20th and gave him all the details and he said he is compiling a report for the claims committee who will decide whether they will pay the claim or not. It is almost 3 weeks now and nobody from Discovery has called me even once to give me feedback on my claim I am the one calling I have spoken to so many consultants there and each is giving me different information, on Thursday the 1st of March I called and was told that my car has been moved to the Durban Panel Beaters in Pinetown and again no one informed me of this movement and my claim has not been approved. On the 5th of March I went to look for my car at Durban Panel Beaters I found it stripped, it had no bumper, the wheel had been taken out, the panel beater says they were doing an assessment and they don't have authorization to do repairs as yet so they cannot do anything. I called Discovery again and I was told that they cannot do anything until the claims specialist gives his report in so that the claim can proceed basically the consultant told me that no one will phone me or give any update until the specialist is done with his report so I will have to wait but I am looking at the time it is taking for the report, by the time the report is done I will not have a courtesy car. I joined Discovery because I did not want inconvenience if something happens. I have comp**** with all the investigations and provided all the documents but still I am told to wait. The lack of communication from Discovery Insure is a problem for me I don't think I am taken seriously as a premium paying client and the ability of the service provider to tell me as a client that they cannot do anything for me and there is no timelines for claims to be processed. I pay R2140 every month to get such service from Discovery and whatever they doing to my car and not telling me, damaging it more, I do not think they consider that the vehicle is still mine. I am disappointed and will be cancelling my insurance.