CL
Cronje L
1 reviews | Active since Feb 2018
04 Nov 2025, 09:01
No humans at Discovery. Aruna call centre
Pls stand assured that there are NO MORE GUMANS working at Discovery Insure. Good luck if you want to pay them their premium. I am absolutely repulsed
Helpful (0)
Replies (3)0
Replies (3)
Discovery Insure's replyOfficial
04 Nov 2025, 09:17Hi Cronje
Thank you for bringing this to our attention. We are truly sorry to hear about your experience and that you feel this way. This is not the level of service we expect from our teams or partners, and we take your feedback seriously.
We would like the opportunity to investigate and address your concerns. Please provide us with more details, reply with a brief summary of what occurred. A senior consultant will reach out to you to resolve the matter and restore your confidence in our service.
We value our clients, and we are committed to ensuring that you receive the support and service you deserve.
Regards
Discovery Insure
Thank you for bringing this to our attention. We are truly sorry to hear about your experience and that you feel this way. This is not the level of service we expect from our teams or partners, and we take your feedback seriously.
We would like the opportunity to investigate and address your concerns. Please provide us with more details, reply with a brief summary of what occurred. A senior consultant will reach out to you to resolve the matter and restore your confidence in our service.
We value our clients, and we are committed to ensuring that you receive the support and service you deserve.
Regards
Discovery Insure
Discovery Insure's reply04 Nov 2025, 09:17
Official
Hi Cronje
Thank you for bringing this to our attention. We are truly sorry to hear about your experience and that you feel this way. This is not the level of service we expect from our teams or partners, and we take your feedback seriously.
We would like the opportunity to investigate and address your concerns. Please provide us with more details, reply with a brief summary of what occurred. A senior consultant will reach out to you to resolve the matter and restore your confidence in our service.
We value our clients, and we are committed to ensuring that you receive the support and service you deserve.
Regards
Discovery Insure
Thank you for bringing this to our attention. We are truly sorry to hear about your experience and that you feel this way. This is not the level of service we expect from our teams or partners, and we take your feedback seriously.
We would like the opportunity to investigate and address your concerns. Please provide us with more details, reply with a brief summary of what occurred. A senior consultant will reach out to you to resolve the matter and restore your confidence in our service.
We value our clients, and we are committed to ensuring that you receive the support and service you deserve.
Regards
Discovery Insure
CL
Cronje L's updateReviewer Update
04 Nov 2025, 11:08I want to pay my insurance premium that bounced last night but you only have a canned voice which doesn't give me an option for your bank details so I can pay you! What details more do you need.
CL
Cronje L's update04 Nov 2025, 11:08
Reviewer Update
I want to pay my insurance premium that bounced last night but you only have a canned voice which doesn't give me an option for your bank details so I can pay you! What details more do you need.
Discovery Insure's replyOfficial
04 Nov 2025, 15:35Hi Cronje
We understand your concern, and we’re truly sorry that we’re unable to provide the outcome you were hoping for. Please note that the bank may take up to 5 working days to confirm the status of a debit.
Unfortunately, we are not able to accept EFT payments; however, your account will be automatically debited on 16 November 2025, once the 15-day grace period has ended.
If it’s more convenient, you’re welcome to contact us after 5 working days, and we will gladly assist with setting up a forced debit order.
We sincerely apologize for any inconvenience this may cause. If there’s anything else you need in the meantime, please let us know — we’re here to help.
Regards
Discovery Insure
We understand your concern, and we’re truly sorry that we’re unable to provide the outcome you were hoping for. Please note that the bank may take up to 5 working days to confirm the status of a debit.
Unfortunately, we are not able to accept EFT payments; however, your account will be automatically debited on 16 November 2025, once the 15-day grace period has ended.
If it’s more convenient, you’re welcome to contact us after 5 working days, and we will gladly assist with setting up a forced debit order.
We sincerely apologize for any inconvenience this may cause. If there’s anything else you need in the meantime, please let us know — we’re here to help.
Regards
Discovery Insure
Discovery Insure's reply04 Nov 2025, 15:35
Official
Hi Cronje
We understand your concern, and we’re truly sorry that we’re unable to provide the outcome you were hoping for. Please note that the bank may take up to 5 working days to confirm the status of a debit.
Unfortunately, we are not able to accept EFT payments; however, your account will be automatically debited on 16 November 2025, once the 15-day grace period has ended.
If it’s more convenient, you’re welcome to contact us after 5 working days, and we will gladly assist with setting up a forced debit order.
We sincerely apologize for any inconvenience this may cause. If there’s anything else you need in the meantime, please let us know — we’re here to help.
Regards
Discovery Insure
We understand your concern, and we’re truly sorry that we’re unable to provide the outcome you were hoping for. Please note that the bank may take up to 5 working days to confirm the status of a debit.
Unfortunately, we are not able to accept EFT payments; however, your account will be automatically debited on 16 November 2025, once the 15-day grace period has ended.
If it’s more convenient, you’re welcome to contact us after 5 working days, and we will gladly assist with setting up a forced debit order.
We sincerely apologize for any inconvenience this may cause. If there’s anything else you need in the meantime, please let us know — we’re here to help.
Regards
Discovery Insure